Credit Memos

How to create a new credit memo?

Last updated: March 21, 2026

You can create a new credit memo using the following steps in InvoiceOwl:

  1. Click Credit Memos in the left sidebar.
  2. Click the New Credit Memo button at the top right of the page.
  3. Search for and select the client you want to create the credit memo for. You can also click + Add new client to create a new client on the spot.
  4. Once you select a client, the full credit memo form opens. Fill in the details:
    • Set the Credit Memo Date by clicking the date picker.
    • Add line items with the item name, description, type (Parts, Labor, or Other), quantity, and rate. The amount is calculated automatically.
    • You can pick items from your saved catalog by typing in the item name field, or click + Add item to add more lines.
  5. On the right side panel, you can adjust settings like tax application, add attachments, and write notes for the client or internal notes for your team.
  6. Your work is saved automatically as a draft. You will see a Saved indicator in the top right of the side panel.
  7. When you are ready, click Send to email the credit memo to your client, or click Done to save it and go back to the detail view.

On the Mobile App

  1. Tap the More tab at the bottom of the screen, then tap Credit Memos under Documents. You can also tap the center + button and choose Credit Memo to jump straight into creating one.
  2. Tap the + button in the top right corner of the credit memos list.
  3. Search for and select a client. You can also tap Add New Client to create one on the spot.
  4. Fill in the details:
    • Tap the Credit Memo Date field to change the date.
    • Tap Add Credit Item to add line items. Search your catalog or enter a new item with name, description, type, quantity, and rate.
    • Tap the Markup row in the totals section to add a percentage or flat markup.
    • Swipe between Edit and Preview at the top to see how the credit memo will look.
  5. Scroll down and tap More Options to add Attachments, a Note for Client, or Internal Notes.
  6. Your work saves automatically as a draft.
  7. When you are ready, tap Send Credit Memo to email it, or tap Save Draft to save and go back.