If you have subscribed to a paid plan but your account is not showing the full features, try these steps:
1. Refresh the page
Close the InvoiceOwl tab in your browser and reopen app.invoiceowl.com. Sometimes the app needs a fresh load to pick up your new subscription.
2. Log out and log back in
- Click Settings at the bottom of the left sidebar.
- Scroll down and click Log out.
- Log back in with your email and password (or Google account).
This forces the app to reload your account details, including your subscription status.
3. Check your billing status
- Click Settings at the bottom of the left sidebar.
- Click Billing to see your current plan and subscription status.
- Make sure your payment went through successfully.
4. Wait a few minutes
In rare cases, it can take a few minutes for the payment processor to confirm your subscription. If you just subscribed, wait 5 to 10 minutes and refresh the page.
Still not working?
Contact our support team at [email protected] with the email address you used to subscribe, and we will sort it out for you.
On the Mobile App
If you subscribed through the mobile app (App Store or Google Play) but are not seeing full features:
- Close and reopen the app -- Force-quit InvoiceOwl and open it again so it can refresh your subscription status.
- Restore purchases -- If you subscribed via the App Store or Google Play, the app should automatically detect your subscription. If not, go to More > Plan & Billing to check your status.
- Log out and log back in -- Tap More > Log Out, then sign back in with your account.
- Check your subscription -- Open your phone's Settings > Subscriptions (iOS) or Google Play > Subscriptions (Android) to confirm your InvoiceOwl subscription is active.
If you are still not getting the full service, email us at [email protected] and we will sort it out.